Support services

Unrivalled customer service & support

[Integrity Software - Trader customer support] We understand that keeping your system running and running well is really important in the day to day running of your business. So much of the day to day interaction we have with customers is through the support services we provide.

These include:

• A first-class telephone helpdesk service

• An online service for our team to see a problem first hand

• Access to functional and technical enhancements made to the software

• Provision of fixes to software errors

• Updates to cover legal, fiscal or other statutory changes

• Requests for future product changes and developments

We pride ourselves on the personal contact our customers have with our support team and the knowledge that we build up in that group really helps to solve any problem that arises. Our dedicated Support Team respond to over 99% of calls within the hour and 92% within 20 minutes!